Moss Select Process

3 step ordering

After establishing your account, ordering is an easy 3 step process:

Select Product(s)

Select Products

Upload Artwork

Upload Artwork

Checkout

Checkout

It’s all 100% automated. No waiting for order confirmations, no waiting for artwork upload instructions, no waiting for preflight approvals, no waiting to get your order into production. Follow the Moss Select easy 3 step process and your order goes directly into manufacturing saving you time and money.

Textile Printing details

DYE SUBLIMATION PRINTING

CUTTING EDGE TECHNOLOGY

PROPRIETARY TEXTILES

Dye-sublimation transfer printing technology yields the most accurate and permanent colors and finely detailed images on textiles and other substrates. The multi-step process uses heat and pressure to transfer, or sublimate, the image into the textile yarns.

With most print processes the ink rests on the surface of the material. Since the inks in dye-sublimated images are inside the fabric yarns themselves, prints are permanent and won’t fade, crack or scratch even after multiple washings or surface treatments. Their damage-resistance and long life makes them ideal for signage and silicone edge graphic (SEG) needs.

Moss pioneered the development of dye-sublimation printing with textiles and has continuously innovated since. Moss now employs the industry’s most sophisticated and painstaking proprietary processes assuring exact color consistency and 100% reliable production. Moss also designs and develops its own proprietary textiles specifically for the best dye-sublimated printing results. Moss collaborates with textile mills around the world and evaluates new textiles against over 90 individual properties in 16 different categories to ensure Moss textiles are the highest quality available.

Utilizing the latest technology, print equipment, proprietary textiles and rigorous processes, deployed in multiple locations around the world, Moss not only produces the highest quality dye-sublimated printed textiles but also has the greatest capacity to handle any size job with the fastest turn-around in the industry.

How to measure your frame to determine your SEG graphic size:

Frame Measurement

* if your outside frame wall and SEG channel combined are outside of the 5.2-6.1mm standard, do not order a graphic thru Moss Select but instead call Moss to place an order.

First:
Make sure your frame is of a standard SEG style having a thin outside wall and a standard SEG channel. Together the outside wall and channel combined should be between 5.2-6.1mm. See the photo above to understand this critical dimnesion.

Next:
Measure the outside dimensions of your frame and enter that as your graphic size. See the photo above to understand how to determine your graphic size.

Result:
Moss handles the rest to size the graphic to fit your frame and we guarantee we'll make a graphic that fits perfectly!

 

PDF artwork requirements

  • File Format: Single Page, Printable PDF (all versions).
  • Color space: CMYK, No spot colors.
  • Color management: We calibrate our Global Print Network to the ISO Coated V2 standard. It is not necessary to apply any color profile to your artwork as Moss Select will automatically apply the ISO Coated V2 to all artwork.
  • Resolution: 72 -120 ppi at full size.
  • Scale: 1:10 (10%)

Note: Moss Select accepts single page PDF art files. This assures the most efficient, error free printing of your artwork. While Moss Select will accept any type of PDF file (including layers and special effect), Moss does recommend that, for best results, you flatten and inspect your artwork before submitting.

Moss Select Color

ISO color management

Moss Select prints the colors you specify in your art file to the ISO Coated V2 standard. Every one of Moss Select’s fabric printers prints these colors and is continuously monitored to assure adherence to the ISO Coated V2 standard. This focus on printing colors to an international standard best assures color accuracy and job to job color consistency.

What Moss Select can’t control is the calibration of the monitor you use to specify colors on your screen. As monitor colors don’t adhere to any international standard, you can’t expect an exact color match between your monitor and the Moss Select ISO Coated V2 standard. If you require exact color matches, your best process is to purchase the Moss Select color charts (standard version) which give you CMYK values for a wide array of color examples to then load into your artwork. Inputting the CMYK values from colors on the Moss fabric color charts will result in receiving that exact color on the color chart.

Moss also offers a “fabric proof” product which provides a standard 2’x2’ printed fabric sample overnighted to you at an affordable price so you can see all the colors in your artwork. Any time you send that same artwork to Moss Select for any other sized printed fabric product, you will receive those exact same colors. That’s the beauty of Moss Select’s standard color process!!

SPECIFYING ISO COLORS IN YOUR ART

To setup your artwork to receive the exact Iso colors you want from Moss Select requires the following steps:

  • 1. Order the Moss Select Color Chart (1347 colors to choose from).
  • 2. Order the Basetex Color Chart for Basetex and Barriertex colors. Order Stretchglow color chart for Stretchglow colors.
  • 3. Pick the color you want on the color chart.
  • 4. Read the CMYK value below the color on the color chart and assign this CMYK value to the color in your art.

IMPORTANT: By assigning the CMYK value from the color chart you will receive that exact color on your Moss Select produced product.

FOR BACKLIT: For backlit applications with Stretchglow, make sure to look at the Stretchglow color chart with lighting from behind to see what the colors will look like when backlit. The light should be of the approximate same intensity and color temperature as the light source you will be using to illuminate your finished Moss Select product.

 

Turn around times

Fabrics - Premium Level

  • - Order checkout complete before 1pm CST, job ships next working day.
  • - Order checkout complete after 1pm CST, job ships next working day + 1.
  • - Add 1 additional day for each 2500 SQFT over initial 2500 SQFT.
  • - Premium level is about 20% higher cost than Standard Level.

Fabrics - Economy Level

  • - Order checkout complete before 1pm CST, job ships next working day + 1.
  • - Order checkout complete after 1pm CST, job ships next working day + 2.
  • - Add 1 additional day for each 2500 SQFT over initial 2500 SQFT.
  •  

Frames - Premium Level

  • - Order checkout complete before 1pm CST, job ships next working day + 1.
  • - Order checkout complete after 1pm CST, job ships next working day + 2.
  • - Add 1 additional day for each 350 Linear Feet over initial 350 Linear Feet.
  • - Premium level is about 20% higher cost than Standard Level.

Frames - Economy Level

  • - Order checkout complete before 1pm CST, job ships next working day + 2.
  • - Order checkout complete after 1pm CST, job ships next working day + 3.
  • - Add 1 additional day for each 350 Linear Feet over initial 350 Linear Feet.
  •  
6 Day Week

Moss Select has pushed the production work week to include Saturdays!! That means all turn around times are based on a 6 day work week (Monday-Saturday) excluding major holidays. Holidays Moss Select does not work are: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas. The Moss Select Customer Service teams work a standard Monday thru Friday. However, you can place your product orders 24/7, any day of the year and we’ll show you clearly when the guaranteed ship day is based on our stretched 6 day production work week.

Sales tax & exemptions

Moss Select collects sales tax based on the state you are having the product shipped to. Sales taxes collected are then paid to the appropriate state. In instances where Select Customers have tax exemption status in certain locals, you must request that Moss Select recognize the tax exemption before an order is placed. Moss Select, upon receiving and approving of the tax exemption, will setup the Select Customer account to get an automatic sales tax exemption during the ordering process.

Upon approving the tax exemption documentation, Moss will send an email notifying you. Please note it may take upto 2 business days to get a response back on your tax exempt request. Also note that Moss Select is unable to credit back sales tax collected on an order after it is placed.

Free Shipping

Moss Select offers FREE GROUND SHIPPING ON ORDERS $200 and greater. Moss Select ships orders from it’s Salt Lake City production location.

The Moss Select ordering page will clearly show you various upgraded shipping options and cost. It also shows the guaranteed ship date and expected arrival date based on the shipping method selected.

Payment options

Moss Select is a certified Paypal merchant. You can pay for your job directly from your Paypal account or by entering your credit card information into Paypal’s payment facilities. Moss does not directly handle or store your credit card information but rather uses the trusted security of Paypal to assure all payment transactions are handled with the highest security.

Paypal

Problem resolution

Moss Select will address your problems quickly. If you’re having an issue, please immediately reach out to Moss Select Customer Service via a phone call (833) 504-9006 or email customerservice@mossselect.com. Include your order number in all communications. Moss Select Customer Service team will work hard to come up with the best solution. Please note that all product returns must be accompanied by an RMA (Return Material Authorization) number that will be provided by the Moss Select Customer Service team if returning any material is necessary.